RK Elite Privacy Policy – How We Protect Your Data

RK Elite is an online casino and sports betting platform operating at rkelite.click and serving players in the Philippines. Throughout this Privacy Policy, references to "RK Elite," "we," "us," or "our" refer to the operator of the rkelite.click platform.

For the purposes of Philippine data protection law — specifically the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations — RK Elite acts as the personal information controller in respect of the personal data it collects from players and site visitors.

This Privacy Policy applies to all personal data collected through the rkelite.click website, the online casino, the sports betting section, and any related services or communications. It applies to registered players and to unregistered visitors who browse the platform.

We take data privacy seriously — not just because the law requires it, but because Filipino players deserve to know exactly how their information is being handled when they trust us with it. This policy is written to give you that clarity.

The personal data RK Elite collects falls into the following categories. We only collect data that is necessary for a defined purpose — we don't collect information speculatively.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health information unless this is specifically required by law (for example, self-exclusion and responsible gaming processes may involve recording a player's self-assessed gambling status).

RK Elite collects personal data through three main channels:

Directly from you: When you register an account, make a deposit or withdrawal, contact support, respond to a survey, or otherwise interact with the platform in a way that requires you to input information. This is the primary source of identity, contact, and financial data.

Automatically: When you visit or use the RK Elite platform, our servers and analytics tools automatically collect certain technical and usage data — including your IP address, device type, browser information, session duration, and pages visited. This data is collected using cookies, server logs, and similar technologies. See Section 7 for full details on cookies.

From third parties: We may receive data about you from:

• Payment processors (GCash, Maya, banks) — transaction confirmation data to validate deposits and withdrawals.
• Identity verification providers — confirmation of identity document authenticity where we use third-party KYC services.
• Fraud prevention services — risk signals that help RK Elite protect the platform and legitimate players from fraudulent activity.

We do not purchase personal data lists from data brokers or third-party marketing companies.

RK Elite uses your personal data for the following defined purposes. We don't use your data for anything not listed here without first obtaining your consent or updating this policy.

• Account Creation and Management: Your identity and contact data is used to create, verify, and manage your RK Elite player account.
• Processing Transactions: Financial data is used to process your deposits and withdrawals accurately and to maintain a correct transaction history for your account.
• Identity Verification (KYC): To comply with applicable regulations and prevent fraud, underage gambling, and money laundering, we verify the identity of players — particularly in connection with withdrawal requests above standard thresholds.
• Customer Support: Communications data is used to provide customer support, respond to enquiries, and resolve disputes or complaints. Support chat and email records are retained for quality assurance and dispute resolution purposes.
• Responsible Gaming: Gaming data is used to monitor for signs of problem gambling behaviour and to apply any deposit limits, session controls, or self-exclusion settings you have established on your account.
• Platform Security and Fraud Prevention: Technical and usage data — combined with financial and gaming data — is used to detect and prevent fraud, account takeovers, collusion, bonus abuse, and other prohibited conduct.
• Platform Improvement: Anonymised and aggregated usage data is used to understand how players interact with the RK Elite platform and to prioritise product improvements. Individual players are not identified in this analysis.
• Legal Compliance: We retain and may share certain data where required by Philippine law — including anti-money laundering regulations, taxation requirements, and any lawful order or direction from a competent authority.
• Marketing Communications (with consent only): Where you have opted in to receive promotional emails or notifications, your contact data is used to send you information about RK Elite promotions, new games, and relevant platform news. You can withdraw this consent at any time through your account settings.

Under the Philippine Data Privacy Act of 2012 (RA 10173), RK Elite processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity, contact, financial, and gaming data is necessary to perform our obligations under the player agreement — operating your account, processing transactions, and providing the gaming services you've registered to use.
• Legitimate Interests: Processing for fraud prevention, platform security, and anonymised analytics is based on RK Elite's legitimate interest in operating a safe, secure, and well-functioning platform for all Filipino players.
• Legal Obligation: Processing for KYC compliance, anti-money laundering monitoring, and responding to lawful authority requests is based on RK Elite's obligation to comply with applicable Philippine law.
• Consent: Processing for marketing communications is based on your freely given, specific consent — which you can withdraw at any time without affecting your account or access to the platform.

RK Elite shares personal data only with the following categories of third parties, and only to the extent necessary for the defined purpose:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa/Mastercard — we share the minimum necessary transaction data with your chosen payment provider to process deposits and withdrawals.
• Identity Verification Services: Where a third-party KYC provider is used to verify the authenticity of identity documents, your document images and personal details are shared with that provider for verification purposes only.
• Fraud Prevention and Security Providers: RK Elite uses risk and fraud monitoring services. These providers may process IP addresses, device fingerprints, and behavioural signals to flag suspicious activity.
• Game Providers: Where games are supplied by third-party providers (such as JILI Games), your player session data — including bet amounts and game outcomes — is shared with that provider in order to operate the game. Game providers do not receive your identity or contact data.
• Customer Support Tools: Support communication platforms that process chat and email data in order to deliver support services to RK Elite players.
• Regulatory and Legal Authorities: Where required by Philippine law, by lawful court order, or by direction from a competent regulatory authority, RK Elite may disclose personal data to the relevant authority. We will notify affected players of any such disclosure where legally permitted to do so.

All third-party service providers that process personal data on behalf of RK Elite are bound by appropriate data processing agreements and are prohibited from using your data for their own purposes beyond the defined service.

RK Elite does not transfer your personal data outside the Philippines to countries that do not provide an adequate level of data protection, unless appropriate safeguards are in place.

RK Elite uses cookies and similar tracking technologies on the rkelite.click platform. A cookie is a small text file placed on your device by a website to store information about your session or preferences.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function correctly. These cookies manage your login session, maintain your bet slip, and ensure secure access to your account. They cannot be disabled without breaking the site's core functionality.
• Analytics Cookies: Used to collect anonymised data about how players use the platform — which pages are visited most, where users encounter friction, and how sessions flow through the site. This data helps us improve RK Elite for Filipino players. Analytics data is processed in aggregate and does not identify individual users.
• Preference Cookies: Store your platform preferences such as language settings, display options, and previously selected bet filters to improve your experience on return visits.
• Security Cookies: Support fraud prevention and account security functions by helping identify unusual session behaviour that may indicate an account takeover attempt.

RK Elite does not use advertising or retargeting cookies that track your browsing activity across other websites to serve you advertisements elsewhere on the internet.

You can control cookie settings through your browser. Note that disabling essential cookies will affect the functionality of your RK Elite account. Most browsers allow you to view, manage, and delete stored cookies through their settings menus.

RK Elite stores personal data on secure servers with access controls, encryption at rest, and regular security audits. The specific technical and organisational measures we apply include:

• TLS Encryption in Transit: All data exchanged between your device and RK Elite servers is encrypted using TLS (Transport Layer Security). This means your login credentials, payment information, and personal details are never transmitted in readable plain text.
• Encryption at Rest: Sensitive personal data stored on RK Elite servers — including identity documents and financial account references — is encrypted at rest.
• Access Controls: Access to personal data within the RK Elite organisation is restricted to staff members who require it to perform their job functions. All internal access is logged and subject to review.
• Password Hashing: Player account passwords are stored as hashed values only. RK Elite staff cannot view your plain-text password — and neither can we recover it if you forget it, which is why a password reset process exists.
• Regular Security Review: RK Elite conducts periodic security reviews of its data handling infrastructure and responds to identified vulnerabilities promptly.

While RK Elite implements these security measures to protect your personal data, no internet platform can provide absolute guarantees against all possible security risks. We encourage players to use strong, unique passwords and to enable any available two-factor authentication on their RK Elite account.

RK Elite retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and Transaction Data: Retained for a minimum of 5 years following account closure, in compliance with Philippine anti-money laundering regulations (RA 9160 and amendments) which require retention of transaction records for this period.
• Identity Verification Documents: Retained for the duration of the account relationship plus 5 years following account closure, in compliance with KYC regulatory requirements.
• Support Communications: Retained for 2 years from the date of the communication, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Retained for the period of the consent plus a reasonable period after withdrawal to demonstrate compliance.
• Technical and Usage Data (Anonymised): Anonymised analytics data may be retained indefinitely as it no longer constitutes personal data. Identifiable technical logs are typically retained for 90 days.

When the applicable retention period expires, personal data is securely deleted or anonymised in a way that prevents reconstruction of the original information. Self-exclusion records are retained for longer periods to prevent platform re-access during an exclusion period and to comply with responsible gaming obligations.

Under the Philippine Data Privacy Act of 2012, registered RK Elite players have the following rights over their personal data. To exercise any of these rights, contact us at support@rkelite.click.

If you believe your data rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), the supervisory authority for data protection in the country.

RK Elite's platform is strictly intended for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18.

If RK Elite discovers that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered an account or provided personal data to RK Elite, please contact us immediately at support@rkelite.click with the account details and we will take prompt action.

Our age verification processes are designed to prevent underage registration — but if you encounter a situation where you believe a minor has accessed the platform, please report it to our support team without delay.

RK Elite may update this Privacy Policy from time to time to reflect changes in our data practices, changes to the platform, or updates to applicable Philippine law. When we make material changes, we will notify registered players via email or through an in-platform notification before the changes take effect.

Minor updates — such as clarifications of existing practices that do not change the substance of how we handle your data — may be made without prior notification, though the "Last Updated" date at the top of this policy will always reflect the most recent revision.

Your continued use of the RK Elite platform after a material change has been communicated constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and, if applicable, request account closure.

Previous versions of the Privacy Policy are available on request from our support team. All versions are date-stamped so you can understand exactly what applied at any given point in time.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, please contact the RK Elite data privacy team:

• Email: support@rkelite.click — mark your subject line with "Privacy Request" to ensure it reaches the right team.
• Live Chat: Available 24/7 on the RK Elite platform. For complex privacy requests, email is preferred as it creates a clear written record.

We aim to acknowledge all privacy requests within 3 business days and to fulfil substantive requests within 30 calendar days. For complex requests, we may extend this period by up to an additional 30 days — we will notify you if this is necessary and explain why.

For general questions about RK Elite's platform, games, or account management, our FAQ page covers the most common topics and is available 24/7 without needing to contact support.